Last updated: 25/08/2026
Welcome to Altasail Store. By using our website or making any purchase through our store, you agree to the terms and conditions outlined below. Please read these terms carefully before using the store or completing your order.
1. Store Use
The customer must provide accurate and precise information when placing an order, including name, phone number, and delivery address.
It is prohibited to use the store for any illegal purpose or in a manner that may harm the website, the store, or other customers.
We reserve the right to refuse or cancel any order if there is suspicion of illegal or fraudulent use, or if there is a legitimate reason to do so.
2. Products and Prices
We strive to display accurate images and information about our products; however, product colors may vary slightly from the images displayed due to differences in lighting or device screen settings.
All prices displayed in the store are in UAE Dirhams, unless otherwise stated.
We reserve the right to modify prices, products, or offers at any time. Price changes do not affect previously confirmed orders.
3. Orders
After completing an order, a confirmation will be sent to the contact details provided by the customer.
Order acceptance is subject to product availability and the ability to fulfill and deliver it.
We may have to cancel or refuse an order in cases such as product unavailability, a clear error in price or information, a payment issue, or suspicion of fraudulent activity.
If a pre-paid order is canceled, the amount will be refunded according to the payment method and applicable refund policy.
4. Customized Products
Some of our products can be customized according to the customer's request, such as adding a name, phrase, image, or specific design.
The customer is responsible for ensuring the accuracy of all data, images, and texts provided before confirming the order.
Orders may not be modified or canceled once the product preparation or customization has begun.
Due to the nature of customized products, they may not be eligible for exchange or return simply because the customer changed their mind, except in cases where the product is defective or does not match the order, and in accordance with applicable laws.
The customer may not send illegal or offensive content, or content that infringes on intellectual property rights or the rights of others.
5. Payment
The payment methods shown on the store's payment page are available.
Payment processing is handled by approved payment service providers, and payments may be subject to the terms and policies of the payment service provider used.
The customer must ensure the accuracy of payment details and information provided when completing the order.
6. Shipping and Delivery
We deliver orders to areas where our delivery service is available.
Delivery time varies depending on the region, product, and selected delivery method.
Some delays may occur due to circumstances beyond our control, such as weather conditions, road conditions, public holidays, shipping company delays, or the customer's unavailability to receive the order.
For more information, please refer to the store's shipping and delivery policy.
7. Exchange and Return
All exchange and return requests are subject to the store's exchange and return policy.
Return conditions may vary depending on the type of product, especially for products that have been customized or prepared at the customer's request.
If the customer receives a damaged product or one that does not match the order, please contact us as soon as possible and provide us with the order number and the necessary photos or information to verify the condition.
8. Intellectual Property
All content in the store, including the store name, logo, images, designs, texts, videos, and graphics, is owned by the store or used under license.
No content from the store may be copied, republished, or used for commercial purposes without prior consent.
9. Customer Content
When a customer submits images, texts, or designs to customize a product, they acknowledge that they have the right to use these materials.
The customer is responsible for any content they send to the store, including any infringement of intellectual property rights, privacy, or the rights of others.
10. Information and External Links
The store may contain links or services provided by third parties, such as payment or shipping companies or social media platforms.
We are not responsible for the content, policies, or services provided by external websites, and those services are subject to their own terms and policies.
11. Website Availability
We strive to keep the store available and functioning correctly, but occasional breakdowns, maintenance, or temporary interruptions may occur due to technical reasons or circumstances beyond our control.
12. Modification of Terms
We reserve the right to update or modify these terms and conditions from time to time.
The updated version will be published on this page with the updated last modified date.
13. Applicable Law
These terms and conditions are governed by the laws and regulations applicable in the United Arab Emirates.
14. Contact Us
If you have any inquiries regarding these terms and conditions or your order, you can contact us via:
Store Name: Altasail Acrylic Works
Phone Number: 0521110306
Email: altafasil09@gmail.com
Address: Al Muwaihat 2, Ajman, United Arab Emirates
